Refund Policy
Thank you for shopping at SSA Sustainability Solutions Pty Ltd (“SSA Sustainability Solutions”, “we”, “us”, or “our”). We value your satisfaction and strive to ensure that you are happy with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
– The item must be unused and in the same condition that you received it.
– The item must be in its original packaging.
– The item must be returned within 7 days from the date of purchase.
2. Refund Process
To initiate a refund, please contact our customer service team at info@ssaengprojects.co.za. You will be required to provide proof of purchase, such as a receipt or order confirmation.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 14 business days.
3. Non-Refundable Items
Certain items are not eligible for a refund, including:
– Digital products
– Services
4. Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
5. Refund Exceptions
We reserve the right to refuse a refund if the item returned does not meet our refund eligibility criteria or if it is damaged due to misuse or negligence.
Contact Us
If you have any questions or concerns about our refund policy, please contact us at info@ssaengprojects.co.za
By making a purchase from SSA Sustainability Solutions, you acknowledge that you have read, understood, and agree to abide by the terms of our refund policy.