SSA Sustainability Solutions Pty Ltd
Product Returns Policy
At SSA Sustainability Solutions, we strive to ensure your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a product returns policy to facilitate returns and exchanges under certain conditions.
1. Eligibility for Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns are accepted within [number] days from the date of purchase.
2. Return Process
To initiate a return, please contact our customer service team at [contact email/phone number] to obtain a Return Merchandise Authorization (RMA) number. You will be required to provide proof of purchase, such as a receipt or order confirmation.
Once you have received your RMA number, please package the item securely and include the RMA number on the outside of the package. Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
3. Refunds
Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within [number] days. Please note that shipping costs are non-refundable.
4. Exchanges
If you would like to exchange your item for a different product or size, please follow the return process outlined above. Once your return is received and approved, you may place a new order for the desired item on our website.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you at no additional cost.
6. Non-Returnable Items
Certain items are not eligible for return, including:
– Customized or personalized products
– Digital products
– Services
7. Contact Us
If you have any questions or concerns about our product returns policy, please contact us at info@ssaengprojects.co.za.
**Disclaimer:** SSA Sustainability Solutions reserves the right to amend this returns policy at any time without prior notice. All returns are subject to approval at our discretion.
By making a purchase from SSA Sustainability Solutions, you acknowledge that you have read, understood, and agree to abide by the terms of our product returns policy.