Delivery & Shipping Policy
Last Updated: 2024/02/26
SSA Engineering Projects Pty Ltd (“SSA Engineering Projects Pty Ltd”, “we”, “us”, or “our”) is committed to providing timely and efficient delivery of our products to our customers. This Delivery/Shipping Policy outlines our shipping procedures, including shipping methods, timelines, and fees.
1. Shipping Methods
We offer the following shipping methods for delivery of our products:
- Standard Shipping: Our standard shipping method typically takes 3 to 5 business days for delivery within central & regional areas. Delivery times may vary depending on your location and other factors.
- Expedited Shipping: For customers who require faster delivery, we offer expedited shipping options with shorter delivery times. Additional fees may apply for expedited shipping.
- International Shipping: We also offer international shipping to customers outside of South Africa. International shipping times and fees vary depending on the destination country and shipping method selected.
2. Order Processing Time
Orders are typically processed and shipped within 3-5 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Fees
Shipping fees are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination address. Shipping fees will be displayed during the checkout process before you complete your purchase.
4. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your delivery and estimate the delivery date.
5. Delivery Timelines
Delivery timelines may vary depending on the shipping method selected and your location. While we make every effort to deliver your order within the estimated timeframe, please note that delivery times are not guaranteed and may be affected by factors beyond our control, such as weather conditions or carrier delays.
6. Order Changes or Cancellations
Once an order has been processed and shipped, we are unable to make changes or cancellations. If you need to modify or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.
7. International Customs and Duties
For international orders, please note that you may be responsible for paying customs duties, taxes, or other fees imposed by your country’s customs authorities. These fees are not included in the purchase price and are the responsibility of the recipient.
Contact Us
If you have any questions or concerns about our Delivery/Shipping Policy, please contact us at info@ssaengprojects.co.za
By placing an order with SSA Engineering Projects Pty Ltd, you acknowledge that you have read, understood, and agree to be bound by this Delivery/Shipping Policy.